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Ordered Ruby 22 november and was charged 9.99 USD, but...

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Posts: 3
Joined: 13.11.2009, 15:45
PostPosted: 28.11.2009, 16:39
Date of sign up: Nov 22, 2009
Subscription Name: Ruby
Subscription Number: S-2R098841GC6139902

I still haven't hear anything from you guys, and I already paid, so it'd be nice if this site got up and running because we needed it 5 days ago.
 
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GildenDKP // Chef
Posts: 2084
Joined: 12.04.2006, 14:11
Location: Konstanz
PostPosted: 29.11.2009, 02:28
Hello,

did you click on the "back to merchant" link? If not you missed your setup step in your registration.

Please give me some further information, your name, the url you ordered, and I will send you a manual system setup link.

Yours Jens
 

Posts: 3
Joined: 13.11.2009, 15:45
PostPosted: 29.11.2009, 19:39
My name is Preben Dahl.

The url was something like http://www.humble.dkp4guilds.com, or http://www.humble.dkp-system.com.

There already was one called http://www.humble.guild-solutions.com, but that's not mine.

There appears to be no "back to merchant" option anywhere?
 
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GildenDKP // Admin
Posts: 347
Joined: 02.06.2009, 07:38
PostPosted: 30.11.2009, 15:50
Hi Preben,

in our Database you are the owner of humble.guild-solutions.com, and we thought when you killed your emerald subscription and signed the ruby subscription it was for this package, espacilly we've got a correspondense via ticket.

in our order-database I've only found an order for humble.clanwebsite.de but the setuplink was never used.
MfG
Stefan
GildenDKP
AdminTeam
 

Posts: 3
Joined: 13.11.2009, 15:45
PostPosted: 30.11.2009, 19:14
Oh, I see. Your email didn't say that I would be keeping humble.guild-solutions.com, so I though I had to wait for the new url, but you're right - this is much better.

Sorry for my misunderstanding.
 
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GildenDKP // Admin
Posts: 347
Joined: 02.06.2009, 07:38
PostPosted: 01.12.2009, 09:30
no problem,

nothing gonna happened :mrgreen:
MfG
Stefan
GildenDKP
AdminTeam
 

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